What is IT Service Management and What Can it Do For Your Business?

There is no denying that technology has become an integral part of almost every business.

As a result, more and more companies have been searching for ways to incorporate information technology services into their overall business needs.

Information technology service management helps them develop a structure around IT services lifecycle, right from creation and management to upkeep.

But just exactly what is IT service management?

Information technology service management or ITSM is simply a set of procedures, processes, and policies designed to manage the implementation, improvement, as well as the support of client, oriented information technology services.

ITSM, unlike other information management practices that focus on systems, hardware, and network, it’s primary aim is to improve IT client service, while ensuring it’s in line with company goals.

IT service management encompasses and an array of IT management platforms that are applicable to both centralized and decentralized systems.

There are various frameworks falling under the IT service management discipline, some of which address industry-specific information technology requirements such as those in government and healthcare.

Companies that utilize IT service management consider information technology as a service, focusing on delivering ideal services, instead of a department whose sole purpose is to manage technology.

So, What Can IT Service Management do For Your Company?

IT service management offers an array of frameworks that you can use to create management standards around both information technology services and client service practices. It includes software engineering, change management, quality management, etc.

It’s not so much about what IT service management can do for your company, but what you can do with the frameworks that are in the discipline itself.

The frameworks are meant to bring structure and organization to IT departments that are service-oriented, thus aligning IT goals with the needs and goals of the company.

Tips For Picking The Right IT Training Provider

Any company that wishes to stay relevant in this fast-paced industry has to invest in skilled professionals that can work for the growth and development of their organization.

Regardless of the type of staff, be it technical or non-technical, employers or managers have to pick the right kind of staff members that can understand and adjust to the environment of the company.

To ascertain the reliability and accuracy of every staff member’s capabilities and performance, it is important to invest in the right kind of IT training providers such as Helix Learning’s online IT training site.

However, there are so many IT training providers that it makes it hard for companies to choose the right ones for their business. As such, we have listed a few pointers to keep in mind when hiring an IT trainer for your company.

Check For Updated Qualifications & Training

The information technology sector is constantly changing, and so, businesses need to get trainers that can stay abreast of the latest trends and advancements in technology.

Ideally, it is vital to check whether they hold relevant certifications and training that can actually validate their knowledge and skills in IT.

Assess Their Training Portfolio

It is ideally vital to ensure that your potential IT trainer has some previous experience of developing custom training programs for both technical and non-technical staff. This can help ascertain consistency in the training process.

Assess The Program Customization Facilities

When picking an IT trainer, it’s essential for them to comprehend your company’s training needs. It is only then that they will be able to design a program that’s effective for your staff.

As such, it’s paramount to clearly communicate your IT training needs and pick a provider that best understands you and is willing to develop a custom training program for your organization.

Go For Innovative IT Training Programs

Another essential thing to consider when picking an IT training provider is to assess if the training program is user-friendly and flexible. You need to choose such training providers who can develop compelling and captivating learning programs.

The Assessment Polices

Ideally, you need to ensure that the training provider has the capability to keep track of a staff member’s progress and performance via quizzes, assessments and tests.

Also, check if the trainer ensures knowledge retention via reinforcement activities, knowledge, and revision sessions. This will help the staff members remember important concepts and information even after the class sessions end.

With these tips, you should be able to pick the right IT training provider.

Looking At IT Service Management Fundamentals

There’s no question that competing in today’s business world means that your online game had better be on point and your IT team needs to be able to handle a wide array of needs. For many business owners the idea of IT service management is a major headache because it requires a high level of technical skill that is important and yet they have little background in. That makes it hard to tell the really good options from those that are not.

IT covers a wide array of ground and it is complicated – even for those who have worked in the IT service management industry. One of the most important ways to make sure you’re getting the right people whether contracting out services to a company or hiring individuals to take care of all IT needs in-house, is making sure the basics.

Best Practices Framework
While the exact best practices standard might change a little bit from one company to another, every truly good IT service should start with the basics, make sure they get those down, and then move forward from there. While it’s not necessary to understand every bit of it, it’s important to be able to see that the company or individuals that are being hired understand the most important steps to providing full services.

IT Services generally have an infrastructure library that goes over six volumes and looks at 26 specific processes. This gets highly technical and differs from things like incident management to internal server & intranet, security, and other management issues.

Different companies will have very different needs, and finding the right IT management for those is crucial. Basically most issues will fall under one of the fundamental pillars of ITSM which includes:

  • Service Transition
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Finding an IT company that specializes in the pillar you need can make all the difference.