There is no denying that technology has become an integral part of almost every business.
As a result, more and more companies have been searching for ways to incorporate information technology services into their overall business needs.
Information technology service management helps them develop a structure around IT services lifecycle, right from creation and management to upkeep.
But just exactly what is IT service management?
Information technology service management or ITSM is simply a set of procedures, processes, and policies designed to manage the implementation, improvement, as well as the support of client, oriented information technology services.
ITSM, unlike other information management practices that focus on systems, hardware, and network, it’s primary aim is to improve IT client service, while ensuring it’s in line with company goals.
IT service management encompasses and an array of IT management platforms that are applicable to both centralized and decentralized systems.
There are various frameworks falling under the IT service management discipline, some of which address industry-specific information technology requirements such as those in government and healthcare.
Companies that utilize IT service management consider information technology as a service, focusing on delivering ideal services, instead of a department whose sole purpose is to manage technology.
So, What Can IT Service Management do For Your Company?
IT service management offers an array of frameworks that you can use to create management standards around both information technology services and client service practices. It includes software engineering, change management, quality management, etc.
It’s not so much about what IT service management can do for your company, but what you can do with the frameworks that are in the discipline itself.
The frameworks are meant to bring structure and organization to IT departments that are service-oriented, thus aligning IT goals with the needs and goals of the company.